399bet's Privacy Policy

399bet ("we", "platform") places the highest importance on user privacy. This Privacy Policy ("Policy") describes what information we collect when you use our website or related services, why we collect it, and how we manage that information.

This Policy applies to all pages of 399betapp.cam, the mobile application, live chat, email communications, and other digital channels. Continued use of our services means you accept the terms of this Policy. Alongside this Policy, our Terms and Conditions also apply, which define users' overall responsibilities and rights.

This Policy is intended for users residing in Bangladesh and is consistent with the relevant digital and data protection framework in Bangladesh.

399bet collects information in two main ways — directly from you and automatically from your use of the platform.

2.1 Information You Provide Directly

During registration, login, deposit, or when seeking support, you provide the following information:

• Full name and date of birth
• Mobile number and email address
• Bank account or mobile financial service details (bKash, Nagad, Rocket)
• A copy of your National ID card or other government-issued document for identity verification
• Messages and complaint details submitted via live chat or email

2.2 Automatically Collected Information

While you use the platform, the following information may be recorded automatically:

• IP address and device identifier
• Browser type and operating system
• Pages visited, time spent on each page, and navigation patterns
• Betting history, game session data, and transaction records
• Login times and failed login attempts

2.3 Information Received from Third Parties

For identity verification and fraud prevention, we may in certain cases receive limited information from trusted third parties. This information is used solely for security and verification purposes.

399bet uses collected information for the following specific purposes:

3.1 Account Management and Service Delivery

Information is essential for creating your account, verifying identity, processing deposits, completing withdrawals, and keeping betting and gaming services running.

3.2 Security and Fraud Prevention

Information is analysed to detect and prevent unauthorised access, money laundering, multiple account creation, and other irregularities. We protect your sensitive data using SSL encryption and advanced security protocols.

3.3 Customer Support

Relevant account information is used to resolve your complaints and questions via live chat or email.

3.4 Service Improvement

Collected data is used to improve platform performance, add new features, and analyse user experience.

3.5 Legal Compliance

We are legally required to retain certain information and disclose it to authorities in accordance with applicable laws and regulations in Bangladesh.

Your information is stored in a secure environment. We follow the technical and organisational measures below:

• All data transmissions are secured using 128-bit or higher SSL/TLS encryption.
• Sensitive data (payment information, identity documents) is encrypted separately before storage.
• Internal access is restricted to authorised personnel only, with role-based access controls in place.
• Regular security audits and vulnerability assessments are conducted.
• User data is not retained indefinitely beyond legal and operational requirements.

In the event of a data breach, we will notify affected users in a timely manner as required by applicable law.

399bet does not sell your personal information or share it with third parties for commercial purposes without permission. However, limited disclosure may occur in the following situations:

5.1 Payment Processors

Necessary transaction information is shared with bKash, Nagad, Rocket, and related banking infrastructure to complete deposits and withdrawals. These third parties operate under their own privacy policies.

5.2 Technology and Service Partners

Gaming software providers (such as Evolution, Pragmatic Play, JILI, PG Soft), platform maintenance providers, and cybersecurity service providers may have access to limited information to operate the services. They are contractually bound to maintain confidentiality.

5.3 Legal Obligations

Information may be disclosed as required by court orders, lawful requests from investigative authorities, or applicable laws in Bangladesh. In such cases, we will provide only the specific information requested.

399bet uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are necessary for the core functionality of the platform — maintaining login sessions, managing security tokens, and storing language preferences. The service does not work properly without them.

6.2 Analytics Cookies

Analytics cookies are used to understand the number of visitors, popular pages, and navigation patterns. This information is processed in aggregate — no individual is identified separately.

6.3 Cookie Controls

You can reject cookies through your browser settings. However, disabling essential cookies will limit some platform functionality.

As a user of the 399bet platform, you have the following rights:

7.1 Right to Access

You may request to know what information we hold about you. We will provide that information within a reasonable time.

7.2 Right to Correction

If any of your stored information is incorrect, you may request that it be corrected. Some information can be changed directly through your account settings.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information must be retained for a set period due to legal obligations.

7.4 Right to Restrict Processing

You may request that we stop using your information for specific purposes, particularly regarding marketing communications.

To exercise any of the above rights, contact our support team. We provide support in both Bengali and English, 24/7.

All services on 399bet are for persons aged 21 or older only. We do not intentionally collect any information from minors.

Age verification is mandatory at registration. If we have evidence that a user is under 21, their account will be closed and the collected information will be securely deleted. Our Responsible Gaming guidelines explain in detail the measures in place to keep minors away from gambling.

If you believe a minor is using our platform, please notify our support team immediately.

399bet reserves the right to update this Privacy Policy from time to time. If any significant changes are made, we will notify you through the following methods:

• Via a dedicated notice or banner on the website
• By sending a direct notification to your registered email
• By updating the "Last Updated" date at the top of this page

Continued use of the service after a revised policy is published means you have accepted the new policy. We recommend visiting this page regularly. Answers to common questions about the Privacy Policy can be found in our FAQ section.

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

To learn more about us and get an introduction to the 399bet platform, you can read our About Us page.