For ages 21+

399bet Responsible Gambling

399bet is committed to keeping betting within the bounds of entertainment. Know your limits and stay safe.

Secure Account Protection 24/7 Support Self-Exclusion Option Deposit Limit Setting

Entertainment vs Addiction — Knowing the Difference Matters

At 399bet, we always see gambling as a form of entertainment. Whether it's cricket betting or slot games, we are here for every user to ensure it never becomes a source of financial stress or mental hardship. Remember, winning is never guaranteed, and placing more bets to try to recover losses is never the right approach.

The key to responsible betting is being aware of your own capacity and limits. Set a clear budget, stick to time boundaries, and avoid playing with the aim of recovering lost money. It is also important not to gamble under the influence of alcohol or any other substance. Reading 399bet's Terms and Conditions will give you a clearer picture of how the platform maintains a safe environment.

No one under 21 may open an account or place bets on 399bet. This is not just a rule — it is part of our commitment to protecting younger people. If a family member or someone you know is a minor, please keep your account credentials secure from them.

Voluntary Break — A Bold Step

If you feel gambling is getting out of control, contact us directly — via 24/7 live chat or email. We will help you set a temporary break or a permanent self-exclusion on your account. This step is not a sign of weakness; it is proof that you are taking care of yourself.

Our Privacy Policy ensures that your personal information — especially anything related to self-exclusion or limit setting — is kept fully secure and confidential.

Tools to Keep Yourself Safe

399bet provides several protection tools that let you manage your own gambling habits.

Deposit Limit

Set a daily, weekly, or monthly deposit amount. Once the limit is reached, no further deposits will be possible until the next period begins.

Time Limit

Decide in advance how long you will play each session. When the set time is up, a reminder will alert you so you do not spend too long playing.

Account Cooling-Off

Temporarily close your account for a set period (such as 24 hours, 7 days, or 30 days). No deposits or bets will be possible during this time.

Self-Exclusion

If you need a long-term break, choose a permanent or extended self-exclusion. Once activated, access to your account and all gameplay will be completely blocked for the chosen period.

View Betting History

Log in to your account at any time to view a full history of your bets and deposits, which can help you analyse your own gambling patterns.

Reality Reminder

At set intervals, a notice will remind you how long you have been playing. This small pause gives you the chance to decide whether to continue or stop.

To activate or change any of these tools, contact 399bet's 24/7 live chat support — the team provides assistance in both Bengali and English.

Warning Signs of a Problem

If you notice any of the following signs in yourself or a family member, consider seeking help. These signs are not proof of weakness — they are signs of awareness.

Spending beyond your budget, and a tendency to place more bets to recover losses.
Hiding how much you bet from family or friends, or lying about it.
Feeling restless, irritable, or empty when not gambling.
Neglecting work, studies, or family responsibilities to spend time gambling.
Repeatedly trying to stop gambling but failing.
Considering taking loans or selling assets to cover gambling expenses.
Thoughts about gambling intruding on sleep, eating, or daily activities.

What Role Can Family Play?

If you notice a problem in someone close to you, talk to them openly without judgement. Instead of showing fear, offer your support. Suggest going together to a professional counsellor.

It is not possible to intervene in someone's account without their consent, but you can inform our support team about the situation. We will do our best to help.

Keep in mind that problem gambling also causes stress for the people around the affected person. You can seek professional counselling for your own wellbeing too.

Age Verification — For Parents

If someone under 21 can access your device, use parental control software and keep your 399bet account login details secure. Not allowing minors to create accounts is also part of responsible gambling.

Where to Get Help

Acknowledging a problem and asking for help is the most important step. Support is available through any of the following.

399bet Live Chat Support

Our support team is available 24 hours a day, seven days a week, in both Bengali and English. Tell them about an account break, a limit you want to set, or any concern — they will help without judgement.

Contact by Email

If you are uncomfortable speaking directly on live chat, write your message in detail and send it by email. Our responsible gambling team will reply confidentially. Email: [email protected]

Family and Close Friends

Share what is on your mind with a trusted family member or friend. There is nothing to be ashamed of — the support of people close to you is the greatest strength on the road to recovery.

Professional Mental Health Counselling

Seeing a psychologist or counsellor is not a sign of weakness. Bangladesh has both government hospitals and private clinics that provide mental health services — reach out to one near you.

Support Groups

Talking with people who have been through the same experience can sometimes be just as effective as professional help. Consider joining a local or online support group.

Self-Education

Learn about problem gambling. Reading and awareness are often the first step toward change. Visit our FAQ page for more questions and answers on responsible gambling.

399bet's Commitment

We believe genuine entertainment only happens when a player can enjoy themselves freely and in good health. 399bet aims to act not just as a platform, but as a responsible partner.

Our system automatically tries to detect unusual gambling patterns, and our support team may reach out to a user if needed. This is not surveillance — it is part of keeping you safe.

Our platform contains no misleading claims or pressure tactics. Making guarantees of winning or promises to recover losses is against 399bet's policy. We want you to make informed choices.

To learn more about this policy, visit our About Us page, which has more information about 399bet's philosophy and values.

Questions About Responsible Gambling

Get answers to common questions.

To set a deposit limit, contact 399bet's live chat or email support. They will help you set a limit for any period — daily, weekly, or monthly. Limits take effect immediately, but increasing a limit may require a waiting period.

If you have a balance in your account before activating self-exclusion, you can withdraw it through the normal withdrawal process. Withdrawals via bKash, Nagad, Rocket, or bank transfer have a minimum of ৳500 and are usually processed within 10–45 minutes. Contact the support team for more details.

For a cooling-off or temporary break, your account resumes automatically once the set period ends. For a long-term self-exclusion, reactivation before the end of the chosen period is not possible — this is intentional, so the protection remains effective. Once the period ends, contact the support team to learn the reactivation process.

No. You must be at least 21 years old to create an account and place bets on 399bet. Age is verified at registration. If someone provides false information to open an account and this is proven, the account will be closed and any winnings may be voided.

Ask yourself a few questions: Are you spending beyond your budget? Are you placing more bets to recover losses? Are you hiding it from family? If the answer to any of these is yes, consider seeking support. This is not a judgment — it is a sign of looking after yourself.

Yes. Any information shared with 399bet's support team, especially discussions about responsible gambling, is kept completely confidential. Under our privacy policy, this information is not shared with third parties.